Starling Arts, a Community Interest Company registered in England and Wales with company number 13206684 and with registered address 85 Great Portland Street, First Floor, London, W1W 7LT (“Starling Arts Community Interest Company”. “Starling Arts”, “us”, “we”, or “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, process, use and protect any data you give us when using this website or a service that we provide. Any information you provide us with will only be used in accordance with this notice.

From time to time we make changes to this Privacy Notice by updating this page.
Please check this page regularly to ensure that you are happy with any changes.

Privacy Notice: Last updated 08.06.2023

What Data We Collect

The personal data and information we collect about you depends on which of our services you use or interact with. The following information may be collected when using our services:

  • Your IP address and other site analytics or data associated with your computer

  • Your contact information, including your name and email address when you purchase something through our online store, join our Fan Club or make a donation, subscribe to one of our mailing lists, sign up to join one of our choirs or projects, or we engage your services

  • Sometimes sensitive information may also be asked for if it relates to one of our services, e.g. health or access information. We will always ask for explicit consent before collecting or using this information

  • Other information relevant to your use of the website

We outline this information in more detail below.

How We Collect Your Data

We may collect personal data from you when:

  • You communicate with us by email

  • We speak with you on the telephone

  • You meet us in person, at a Starling Arts workshop, performance, rehearsal or event

  • You meet us online, in a virtual workshop or meeting

  • You subscribe to one of our mailing lists

  • You join our Fan Club or make a donation to our work

  • You buy tickets for one of our workshops, activities or events

  • You enable cookies and other tracking technology on our website

What We Do With Your Information

When using this website, you provide us directly with most of your personal data by contacting us, subscribing to one of our newsletters or mailing lists, or purchasing our products and services. We ask for this information in order to:

  • Communicate with you and offer access to our services

  • Market and advertise our services, products and events

  • Understand your needs and provide you with a better service

  • Keep internal records

  • Produce reports and analysis on the users engaging with our services

  • Improve our products and services

Who We Share Your Information With

We will not sell your personal data to any third parties.

We will only share your information with carefully selected third parties, such as Squarespace (our website host), Stripe (our payment processing platform), GoCardless (our subscription payment platform), and Mail Chimp (our newsletter marketing platform), or our partnership organisations (including Wicked Active Learning). This information is only shared to fulfil a legitimate and necessary business purpose. If we are under a duty to disclose your personal data in order to comply with a legal obligation, then your personal data may be shared with the enforcing party.

Links To Other Sites

Our website contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We advise you to review the Privacy Notice of each site you visit. We have no control over and assume no responsibility for the content, privacy notices, policies or practices of any third party sites or services.

Deleting or Amending Your Data

If you no longer want to be kept informed of our activities, we will delete your contact details from our database in a timely manner. You are entitled to ask for a copy of the information we hold on record about you at any time, and can request this information is deleted or updated at any point.

Before processing any data requests concerning the rights above, we will require valid proof of identification from the individual before proceeding with the request.

Security and Data Rights

Appropriate electronic and physical procedures are in place to store all the information we collect securely.

The data held by us can only be as accurate as the information supplied to Starling Arts. It is the responsibility of the individual to ensure their data is accurate.

Once an individual’s relationship with us has become inactive, their personal data will be retained electronically for 3 years before deletion.

Children’s Data

We handle information about young people under the age of 18 to enable us to deliver the services they have registered for. We only process this data with the consent of a parent/guardian, and require them (or school representative, if applicable) to be the primary contact for provision of services to the child.

Collection of data such as photographs and filmed recordings is only carried out by Starling Arts staff or external contractors who have been subject to appropriate safeguarding checks, for example DBS checks.

Website Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Visitor Data

For Customers
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. This information is linked to a secure Google Drive.

For Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

For Blog Comments
This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

GDPR and Our Responsibilities

We takes our responsibility for looking after information seriously. We adhere to the General Data Protection Regulation when asking for or handling your information including:

Right to be informed: Individuals can be informed of how their data is collected, stored and processed in a clear, accessible way.

Right of access: Individuals can request access to a copy of their data in electronic form and details of how it is processed .

Right to rectification: Individuals are entitled to have their data corrected if it is inaccurate or incomplete.

Right to erasure: Also known as ‘the right to be forgotten’, this permits individuals to request the deletion of their data.

Right to restrict processing: Individuals can request a halt on processing if they object to accuracy or purpose.

Right to data portability: Individuals can request their data in a suitable digital format, sent either directly to them or to a third party.

Right to object: Individuals can, in certain cases, object to the processing of their data, eg. in direct marketing.

Rights in relation to automated decision making: Individuals can object to potentially damaging decisions being taken against them based only on automated data processing.

Data Rights

An individual may at any time request information about what data and information we hold about them. In accordance with GDPR, you can ask to view, edit or delete your data at any time. Please visit this page to make a request.

Contact Us or Making A Complaint

An individual may at any time contact us or raise a concern by emailing info@starlingarts.com